Return and Refund
- Customers report issues (e.g., wrong order, defective order, or missing items) on the product directly back to the SalesPerson in charge of the Order immediately within the first 30 minutes of receiving the order.
- All products with issues should be returned to Advance Sincere Sdn Bhd immediately or no later than the next business day.
- To be eligible for a return, the item/s must be unused and in the same condition that the customer received it. It must also be in the original packaging.
- Advance Sincere Sdn Bhd may request photographic proof and/or additional information to properly investigate the issue with customer Order. If we determine that the Order and/or Goods customer received are not of satisfactory condition or quality, we will compensate the customer for the entire or partial of the Order.
- All modes of payment used via the Advance Sincere Sdn Bhd’s Social Commerce platform shall be refunded following the customer payment mode. All payment refunds will be following the bank’s standard practices (max. 14 business days). Please take note that each issuer bank will or might have different periods to reflect on the refunded sum in your bank account/statement.
Cancellations/ No show
- Cancellation is only allowed and applies if customer/s made payment and the goods have NOT exited the outlet.
- If the customer remains uncontactable or fails to receive the Order within 20 minutes max. Advance Sincere Sdn Bhd reserves the right to cancel the order without refund or remedy the customer.
- We will re-deliver the orders again with re-arrangement of delivery and payment agreed by the customer.
Thank you for choosing Advance Sincere Sdn. Bhd. We appreciate your business!
