Delivery Policy

Delivery Time
i. Advance Sincere Sdn. Bhd. shall deliver the customer Order to the delivery address provided by the customer. Customers may choose for their Order to be delivered during their purchase or scheduled for a specific time. An estimated delivery time will be provided to the customer through conversation confirmation but delivery times shall vary depending on factors that are not controlled by us (e.g., order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.).
ii.There is no delivery on Sunday and Public Holidays. Your order will be processed on the next available working day.

Unsuccessful & Failed Deliveries
i. In the event of delivery failure, due to the reasons that may caused by the customer, including but not limited to:
• no one was present or available to receive the Order; or
• Customer was uncontactable despite attempts to reach the customer via the phone number provided; or
• lack of appropriate or sufficient access to deliver the Order successfully; or
• lack of a suitable or secure location to leave the Order;
Goods will be delivered on the next available date. Charges may apply.

Delivery Fees
Our fees are based on your delivery location. Please call us to get rates
1. Location-Based Charges:
○ Delivery within 7 KM: FOC
○ Delivery within 7.1KM and beyond: Please call to confirm
○ State Delivery: Please call to confirm

Notes:
i. Fees are calculated based on the total weight of the goods in your order.
Ii. Delivery fees may vary for remote or restricted areas. Additional charges will be advised if applicable. Iii. All fees are subject to change and will be confirmed at checkout.

For any questions or to get a precise delivery fee estimate, please contact your representative SalesPerson or our Customer Service at +60 11-3370 3370.